City of Rancho Cordova Wins Workplace Excellence Award
The City of Rancho Cordova was named a winner at the 7th annual Sacramento Workplace Excellence Leader (SWEL) Awards ceremony. The City took top honors in the Small Government Agency category.
The SWEL awards recognize outstanding Sacramento area organizations that are nominated by their employees for unique and exceptional human resources practices.
From the beginning when it incorporated five years ago, Rancho Cordova has striven to hire staff members who want to create something different. Its City Manager, Ted Gaebler, is an internationally known authority and author regarding transforming governments from outdated bureaucratic organizations to flexible, customer-focused organizations.
“I’m proud of what all of us have created”, City Manager Gaebler emailed to City staff right after he and Human Resources Director Stacey Peterson accepted the SWEL trophy at the award ceremony. “We thank the City Council for giving us the freedom to create a non-traditional workplace. The citizens we serve will be very proud, too.”
Some examples of innovation include the Office of New Ideas which gives employees the opportunity to share ideas or suggestions to improve organizational effectiveness. In 2008, City staff created a brainstorming committee, Money Matters, to encourage strategies for producing revenues or creating cost savings.
An Employee Advisory Team (EAT), comprised of staff from all departments and divisions, promotes employee volunteerism, provides feedback on policy issues that impact employees, and provides an opportunity for team-building and leadership skill development. City staff has been lauded for their generous contributions with their time, talents, and fundraising at community activities and events. They were awarded the 2009 Outstanding Public Service Award by the Cordova Community Council.
Rancho Cordova was nominated for the SWEL by Kerry Simpson, Neighborhood Services Manager. “I enjoy coming to work and being allowed to make a difference,” she said. “I suspect that there is not a single City employee who does not have a positive story to tell,” she continued.
“We recognize that our people are our greatest assets and focus on employee satisfaction through the provision of innovative employment guidelines, flexible policies, recognition of good performance, competitive salary and benefits, training and challenging opportunities,” said Stacey Peterson, the City’s Human Resources Manager.
Submitted by Helen Brewer of the City of Rancho Cordova.
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Having moved to RC for just over two years after living in Sac City for 11 years, the responsiveness of RC’s public employees has been extraordinary like customer service typically seen only from a private business. It is apparent that this tone is set by upper management — like those in Public Works, Code Enforcement, and RCPD. We can only hope that over time other public agencies (like CRPD) could grasp the concept that the taxpayers are their customers and employers at the same time!
It has been 17 months of time since the park district administrator met with the neighborhood and still no development work has started. http://www.ranchocordovapost.com/2008/08/06/cordova-parks-community-losing-faith/
Maybe the City of Rancho Cordova should take on running the parks within our city boundaries. The lack of customer service and ineptitude is reaching a new level.
Congrats to employees. Running the parks would be welcome.