Health Net Receives Customer Service Award

Health Net Federal Services has been recognized for providing “An Outstanding Customer Service Experience” by J.D. Power and Associates after completing call center recertification procedures. “This recertification demonstrates the TRICARE North Region’s ongoing commitment to a culture of operational excellence and acknowledges its commitment to serve our beneficiaries and customers with quality care. This distinction is the result of a collaborative effort between the TRICARE Regional Office-North, PGBA, LLC and Health Net Federal Services, which partner to serve TRICARE North beneficiaries,” said Steve Tough, president, Health Net Federal Services.

The TRICARE North Region successfully completed the recertification process, which consisted of a post-call satisfaction assessment of several hundred TRICARE North region beneficiaries. The assessments evaluated call center performances. This is the second consecutive year that Health Net call center received certification. Health Net Federal Services call centers are located in Rancho Cordova, Calif.; Johnstown, Pa.; and Hampton and Arlington, Va.

Health Net Federal Services is a subsidiary of Health Net, Inc.,  and provides cost-effective, quality managed health care programs for government agencies including the Department of Defense and Veterans Affairs. Health Net is the managed care support contractor for the TRICARE North Region, and provides health care services to over 3 million uniformed services beneficiaries, active and retired, and their families-approximately 6.7 million individuals across the country.

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Posted by Michelle Ventress on Dec 12 2008. Filed under Business. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.